JESS MOVEAll policies
Policy index
Everything we have committed to, in one place.
Some of these are legal documents. Several are engineering standards that fail a build when they are broken. Where a policy is enforced in code rather than in process, it says so.
Legal
Terms of Service
The agreement between you and us — who may use the service, what it is not, and what each of us is responsible for.
Privacy Policy
What we collect, why, who can see it, how long we keep it and how to get it back.
Cookie Policy
Strictly necessary cookies by default. Meta and Google measurement tags run on public pages only, only after you agree, never on your account or any health screen, and never for under-18s.
Acceptable Use Policy
What may not be done with the platform, including inside team challenges.
Sub-processor register
Every processor with access to personal data, its purpose and its location. Available on request.
Safety & clinical
Clinical Safety Statement
The regulatory position: a general wellness product, not a medical device, with the boundary written out in full.
Movement Content Governance Standard
The ten pieces of metadata every movement must carry before it can be published, and the clinical review workflow.
Clinical Evidence Register
Every population-health and clinical claim made in a commercial surface, with its source, date and sign-off.
Adverse Event & Incident Procedure
How a report of pain, injury or unsafe content is triaged, escalated and closed.
People & safeguarding
Safeguarding Policy
Protection of children and at-risk adults: age assurance, guardian consent, moderation, reporting and escalation.
Children’s Code Compliance Statement
How the product meets the age-appropriate design standards, including the absolute under-18 body-metric prohibition.
Accessibility Statement
WCAG 2.2 AA as the floor, AAA in Explorer, Independence and Vitality modes, plus known gaps and the fix dates.
Inclusive Content Standard
Illustration, photography and language rules — no idealised bodies as the default, no before-and-after imagery.
AI & data
Responsible AI Statement
What models are used for, what they are never used for, the redaction layer, and the fallback when a provider fails.
Data Protection Impact Assessment
The DPIA covering calendar access, wearable ingestion, children’s data and workplace analytics.
Model Fairness & Monitoring Report
Recommendation quality and unsafe-block rates broken down by age band and accessibility profile.
Security Overview
Encryption, key management, row-level security, access control, audit logging and the breach procedure.
Commercial
Ethical Gamification Charter
The rules that govern rewards, streaks and competition. Asserted in continuous integration — a violating build does not ship.
ACU Economics Policy
How Agent Compute Units are priced, allocated, rolled over and expired, and what is never metered.
Partner Claims Guide
What a creator or partner may say about the product, and the short list nobody may say at any price.
Modern Slavery & Supplier Standard
Supplier due diligence and the annual statement.
The boundary, restated
What JESS MOVE is not.
- It does not diagnose any condition.
- It does not provide emergency services.
- It does not replace a doctor, physiotherapist or other professional.
- Stop if you feel pain, dizziness or any unusual symptom.
- If you have a relevant health concern, get professional advice first.
- Suggestions depend on the information you provide.
And what every chart in the product must carry
Colour is never the only way information is communicated. A status colour always travels with an icon or a label, and no chart may use more than six prominent colours.
- a descriptive title
- a one-sentence interpretation
- visible labels
- an accessible data table
- pattern or icon support where colours repeat
- a clear zero or baseline
- tooltip explanations
- a screen-reader summary